4" Backer Pad

• Most packages ship Standard Ground (UPS or FedEx) from one or more of our shipping locations. Some small products may ship USPS. Large orders may ship with a freight carrier. Please be aware that your order may be shipping from different locations at different times.
• Ground orders usually ship within 2-3 business days. Processing time for weekend orders will begin on the following Monday. Expedited orders will same day if placed before 1pm Eastern. Saturday, Sunday and Holidays DO NOT count as shipping days (ie. a Next Day Air Order placed on Friday will not be delivered until the following Monday
• Please THOROUGHLY inspect your packages as soon as they are delivered for damage or missing items. If any items in your shipment are damaged or missing please contact us at 570-587-3799 immediately to take care of replacements. Replacements will ship via Standard Ground.
  

Shipping outside Continental USA

• Customers in Canada may purchase a limited selection of our products directly on our website. When doing so, all shipping, taxes, duties and brokerage charges are billed at checkout. Canadian customers will not be billed extra at time of delivery.  For more information and/or to find a Canadian distributor, please visit this page. 
• For orders outside the Continental United States/Canada add items to cart and proceed to checkout, where shipping will be calculated automatically. UPS or DHL will collect the additional brokerage/duty/tax charges on delivery (typically around 20% of product value)

• If you are located in Australia or New Zealand please click here .

• If you are located in Europe please click here .

• Unfortunately we do not ship to Alaska or Hawaii

Support Brackets

• Most bracket sizes are made to order and may take 3-5 business days to ship. They do not ship outside the lower 48 states 

White Countertop Mix and Freight Shipments

• Freight orders will normally ship in 2-3 business day.
• LTL Freight shipments to a residential addresses are curb side (end of driveway) deliveries. The Freight company will contact you via phone number provided to schedule delivery window.
• Freight transit map can be viewed below. These times are to your local terminal and are a rough estimate only. The time until delivery can vary depending on your vicinity to the freight terminal and the terminals current volume. 
• We do not ship White Countertop Mix outside the Lower 48 States. Customers in Canada can order through their nearest distributor.  

Estimated Ground Shipping Times (Business Days)

PA Warehouse

• All countertop and pool edge forms
• Z Clips and FG50 Mesh
• All accessories, abrasives and tools
• White Countertop Mix (10 bags or less) and Color-Packs

IL Warehouse

• Stains, sealers and liquid products
• Admixtures (Counter-Pack and Liqui-Crete) and Integral Pigments (Terra-Tint)
• Most stamps, form liners, and texturing mats

UPS Freight Transit Times (Business Days)

PA Warehouse

This transit map represents days in transit from our warehouse to your local terminal. Actual delivery times will vary depending on your vicinity to the freight terminal and the terminals current volume.

• Most orders containing over 10 bags of White Countertop Mix.
• Large or bulky items over 300 lbs may ship freight

Transit Times to Canada

Support Bracket Returns 

• Same policy as above with a shortened 30 day return window.